Refund & Cancellation Policy

Refund & Cancellation Policy

At QwickKom, we are committed to supporting you at every step and making loan management simple. Our goal is to ensure your loan process is smooth, transparent, and stress-free. To give you peace of mind, we offer a clear and flexible refund and cancellation policy.

Cooling-Off Period

We provide a 3-day cooling-off period starting from the date your loan is disbursed. During this time, you can cancel your loan without paying any fees or penalties. This gives you the freedom to reconsider your decision without worrying about extra costs.

Easy Cancellation

If your circumstances change during the cooling-off period, our customer service team is ready to assist you. We aim to make the cancellation process simple and efficient, guiding you through each step to ensure everything is handled smoothly.

Transparent Process

If you choose to cancel your loan during the cooling-off period, you are only required to repay the principal amount along with any interest accrued up to the cancellation date. There are no hidden charges or unexpected costs—just a straightforward process designed for your convenience.

Refund Policy

We value honesty and transparency in all our dealings, including refunds.

Overpayment Refunds

Mistakes can happen, and you may sometimes pay more than required. If you overpay, you are eligible for a refund of the excess amount.

Security Deposit Refunds

Interest security deposits collected in advance from the borrowers will be refunded on the successful repayment of the loan.

Simple Refund Procedure

To request a refund, contact our customer service team. Provide the details of the overpayment and the necessary verification documents. Once the overpayment is confirmed, we will initiate the refund process promptly.

Refund Timeline

• Refunds will be processed using the same payment method used for the original transaction unless otherwise agreed.
• Refunds are typically completed within 5–7 working days after approval.
• Any interest or fees will be adjusted based on the actual time the funds were used, if applicable.

Policy Scope

Please note that refunds are only applicable to unintentional overpayments. Regular loan repayments or scheduled transactions are not eligible for refunds.

Why Choose QwickKom?

• Customer-focused Approach: Our services adapt to your changing financial needs.
• Dedicated Support: Our team is here to help you at every stage, from loan application to repayment.
• Clear terms: All terms and conditions are explained simply so you can feel confident and informed.

Contact Us

If you have any questions about our refund or cancellation policy, please reach out to our customer service team. We are committed to supporting you and ensuring your satisfaction.